Carriage Jam

[Oliveryang]

My printer says that there is a carriage jam and that the print carriage cannot move. However, I do not notice any jam inside my printer that is inhibiting movement of the print carriage. Furthermore, I can manually move the print carriage fine by myself. Is there any reason why my printer is displaying this error message? Please help me if you can, thanks!

[Echo_Lake]

@Oliveryang

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Step 1: Look for jammed paper
• Step 2: Make sure the carriage can move freely
• Step 4: Reset the printer
• Step 4: Reset the printer
• Step 5: Service the printer

Click here: https://support.hp.com/in-en/document/c05079673 to complete the troubleshooting steps.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Oliveryang]

I tried doing every step except servicing the printer. The problem has not been solved. I appreciate your reply though, thanks!

[Echo_Lake]

@Oliveryang

Thank you for posting back. 

Since you have already tried most of the troubleshooting steps to resolve the issue and the issue persists, it could be a hardware failure.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.