Carriage Jam

[BeckyCausey]

HP OfficeJet Pro 6978

Carriage Jam

I can find nothing jammed. I have seen the ink carriage move. I've checked everything that I know to check. I choose "OK", but the error message does not clear.

I've turned it off and back on. I've unplugged it and plugged it back in.

I'm stumped and I really need to print.

Please help.

[Irfan_06]

Hi @BeckyCausey,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing a carriage jam issue with your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this video link to troubleshoot further to release the carriage jam.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support