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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Carriage Problem hp 8720

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02-03-2023
06:52 AM
- last edited on
02-03-2023
10:40 AM
by
MayS
Good morning,
I have a problem with the carriage but can't figure out the reason for it.
The carriage moves freely in both directions.
when I turn on the printer it does the control checks and when it gets to the carriage it clicks forward and backward and tells me that the carriage is stuck
In the video I removed the cartridges but I have done multiple attempts even keeping them inserted,
I also tried doing a hard rest of the printer thinking it was a hardware problem but I did not solve the problem finally I tried cleaning with compressed air the inside of the printer especially in the carriage but always without success
how can I do ?
Thanks 😁
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