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‎02-12-2023 01:27 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer

My printer carriage will not move. I've shut the printer down and restarted. I have unplugged the power cord from the back of the printer and wall outlet but I continue to receive the same message: "Carriage Jam" The print carriage cannot move. Open the cartridge access door, clear any paper jam or obstruction, and select "OK." There isn't a jam. What must I do? Any assistance is greatly appreciated.

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