Carriage lock

[lauriejo]

I changed three ink cartridges and since then have a paper jam error (can't find a paper jam) and the carriage does not move. Any suggestions?

[A_Gayathri]

Hi @lauriejo,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[lauriejo]

HP OfficeJet 8022e All-in-One,

S/N: TH2AK4P1NP

I changed the ink cartridges and now get paper jam code. and the carriage does not move out of the position to the right so I can check the carriage.

I have followed all the steps, many times, to remove any paper jam and can't find a jam. I have unplugged it - and left it unplugged over night - did not fix it.

Does this help?

[A_Gayathri]

Hi @lauriejo,

I understand you are facing a Paper Jam issue with your HP OfficeJet 8022e All-in-One. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.
  Click here for the troubleshooting steps video
  Click here to check the Paper Jam Document

video

If the issue persists, then please follow the steps mentioned in this document:

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[AlZ22]

The printer is Photosmart C5550 All-in-One