Carriage will not center to access cartridges

[wiker]

Carriage will not center when the lid is opened.  Cannot access cartridges.

[sandytechy20]

@wiker

Welcome to the HP support community.

I understand you are getting carriage jam error, I am glad to assist you.

Make sure the carriage can move freely

Make sure the carriage moves freely across the width of the printer.

1. Turn on the printer, if it is not already on.

2. Open the cartridge access door.

   

3. Wait until the carriage is idle and silent before you continue.

4. With the printer turned on, disconnect the power cord from the rear of the printer.

5. Unplug the power cord from the power source or electrical outlet.

      WARNING: 

   You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

6. Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

      CAUTION: 

   If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

   

7. Reach inside the printer through the ink cartridge access door, and then manually move the carriage.

   • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

   • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

   • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

8. Remove any loose paper or obstructions found.

9. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then push it to the right side.

10. Close the ink cartridge access door.

11. Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.

Remove any loose or jammed paper that is accessible from the ink cartridge access area.

1. Turn off the printer, and then disconnect the power cord and any other cables.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

2. Open the cartridge access door.

   

3. Remove the paper path cover.

   

4. Locate any jammed paper inside the printer. Grasp any jammed paper in the gap with both hands, and then pull the paper slowly but firmly toward you to remove it.

   

5. Use your fingers to lift the flip gate on the duplex rollers.

   

6. Check for jammed paper underneath the flip gate.

   

7. Press the flip gate down until it snaps into place, and then reinsert the paper path cover.

8. If the print carriage is not obstructed, move the print carriage to the right or left of the printer and remove any jammed paper. To avoid tearing the paper, use both hands to pull out the paper.

   

9. Close the cartridge access door.

10. Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.

Here is the HP document for your future reference:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.