cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
FHFHFHF
Level 1
11 7 0 1
Message 1 of 2
162
Flag Post

Carriage won't return Officejet pro 8620

HP Recommended
macOS 12.0 Monterey

I've been going in circles with this stupid machine for weeks. I got "damaged cartridge" error, but trying three cartridges didn't fix it.

I ordered a new carriage to see if that would fix it.

When I turned it on to try to install the new carriage, I get the same "damaged cartridge" error message as before, but...

...but now the carriage is fixed all the way to the right.

When I open the front, I get a message saying the door needs to be shut to print.

There is only the "?" menu item. No others on the touch screen.

Touching the "?" takes me to a list of ink cartridge replacement troubleshooting.

There are no other menu items. Touching the screen does nothing. Next time I'll touch it with a sledge hammer as part of a slow-motion video that I'll put online. Unless someone can actually tell me how to fix this stupid thing?

Don't tell me to turn it off and on again. I've done that ten times. I've tried updating the drivers, but the operation would never finish. Now it can't even connect.
Seriously, no robot answers. I waiting forever for the tech support line, only to finally give up. I need an actual answer. FFS. 

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
32,853 25,407 1,681 1,893
Message 2 of 2
Flag Post
HP Recommended

@FHFHFHF

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation