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10-13-2021 08:16 AM
@Orange10, Welcome to the HP Support Community! I’m here to help.
I understand the print carriage is stuck and not moving. Perform the steps mentioned in this document - Carriage jam or E3 error
Also, follow the steps from - Paper Jam Error
If the error persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
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