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AnnaP13
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Message 1 of 2
158
Flag Post

Cartridge jam

HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer

I have a carriage jam and have tried the fixes but my carriage will not move manually and is stuck on the right side.  Please help 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @AnnaP13,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you facing carriage jam erro

 

If you have already performed the steps from the document Carriage jam or E3 error and the issue persists, it could be a hardware failure.

 

I've sent you a private message with further instructions to get this issue sorted.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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