Cartridge won't move

[FrustratedBroad]

I have 2 HP printers and one is new and neither work. I pulled out the old one because support on the new was unbelievable. I ordered $200 in ink and put black in. It aligned  itself fine and then said cartridges can't move when I wanted to print. There is no paper stuck. I've turned it off and on, checked for anything wrong, reinserted the ink; nothing helps. Help  It is very old and simple but should be working fine.

[Kumar0307]

@FrustratedBroad, Welcome to the HP Support Community! I’m here to help.

I understand the print carriage is stuck. Kindly perform the steps mentioned in this document - Carriage jam or E3 error

Check if the ink cartridges are properly inserted in their slots - Replace HP inkjet printer cartridges

If the issue persists, I'm afraid this is a hardware failure.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!