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HP Recommended
HP OfficeJet Pro 9015e All-in-One Printer
Microsoft Windows 10 (64-bit)

Printer catridge trolley will not move from the return position as 3 cartridges have partiall popped out and can not be pushed back in as insufficient room. No paper jam and cannot find a latch to allow trolley to remove

1 REPLY 1
HP Recommended

Hi @GJake13,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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