Color Laser Jet Pro MFP M177fw will not print shows 2 documents waiting. How to resolve?

[TLJR1]

Printer shows "Ready: 2 documents waiting"  Won't print>

[Raj_05]

Hi @TLJR1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Color LaserJet Pro MFP M177fw is not printing and shows that there are two documents waiting, you can try the following steps to resolve the issue.

Check Printer Status:

• Ensure that the printer is turned on and properly connected to your computer or network.
• Make sure there are no error messages or warnings displayed on the printer's control panel.

Check Print Queue:

• Open the print queue on your computer to see if there are any error messages associated with the print job.
• Clear the print queue by canceling or deleting the print jobs.

Restart the Printer:

• Turn off the printer, unplug it from the power source, and wait for about 1-2 minutes.
• Plug the printer back in and turn it on.
• Check if the print queue is now clear, and try printing again.

Restart the Computer:

• Sometimes, restarting the computer can help resolve communication issues between the computer and the printer.

Check Connectivity:

• Ensure that the printer is properly connected to the computer or the network.
• If the printer is connected via USB, try using a different USB port or cable.
• If it's a network printer, check the network connection and restart the router if necessary.

Update or Reinstall Printer Drivers:

• Make sure you have the latest printer drivers installed on your computer. You can download the latest drivers from the HP website.
• If the drivers are already up to date, you may try uninstalling and reinstalling them.

Check for Paper Jams:

• Ensure there are no paper jams or other physical obstructions in the printer that might be preventing it from printing.

Print a Test Page:

• Use the printer's control panel to print a test page. This can help determine if the issue is with the printer itself or the communication between the computer and the printer.

Check for Software Conflicts:

• Make sure that there are no conflicting software or applications that might be interfering with the printing process.

By following these steps, you should be able to identify and resolve the issue with your HP Color LaserJet Pro MFP M177fw not printing.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support