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‎07-01-2024 02:31 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: Microsoft Windows 11

I already bought a new printer but would like to try and repair this one.  I have removed all paper I can see. I have no idea why the paper continues to jam.  The rollers are working. I don’t know what else to do and can’t locate printer repair near me. 

Category:
1 person had the same question
1 REPLY 1

‎07-03-2024 07:11 AM

HP Recommended

Hi @Sigkap136,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the paper jams.

 

If you have performed all the steps from this document and still having issues, this could be hardware. 

 

I recommend you contact phone support for repair options. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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