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05-11-2022 09:06 AM
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Don't worry as I'll be glad to help,
This seems like a hardware issue with the printer. Check if the printer carriage is moving freely inside the printer.
Kindly perform the steps mentioned in this document -A 'Paper Jam' Error
Update the printer firmware-
- Click here to download and install the latest printer firmware from your PC.
- Click here to know different methods of updating printer firmware.
If the error persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted for further assistance.
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