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Level 2
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Solved!

Custom paper size printing issue.

HP Recommended
ENVY Photo7855
macOS 10.15 Catalina

I recently installed the MacOS fix. It seems to have fixed the main issue, but I can no longer print a custom paper 4.25" x 6.75" (Franklin Covey Compact paper).  I have be doing this successfully  for 2 years.  When I initiate the print request, the printer tells me to load 4 x 6 paper in the Photo Tray.  I have tried selecting paper types near that size, but I get the same message.  My firmware is up to date.  I am currently running Bug Sur 11.0 which is not available in the drop down above.

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HP Recommended

I have solved the issue.  Apparently after the Fix HP Printer issue in macOS was applied, the 7855 does not accurately sense the 4.25" x 6.75" paper.  I was able to print by using the following work around.

1. I adjusted the 4.25 x 6.75 custom pauperize to 4.2 x 6.7.

2. In Word, I selected the document and followed the path  File >> Print

3. I then changed Copies & Pages to Media Type & Quality to Upper Tray and Plain Paper and selected Print.

4. The document printed. 

 

 

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