Customer service said my paper jam was caused by a computer virus, wanted 299.99 to fix it.

[MaryS7]

While trying to print on very thin paper, it all shredded and printing stopped. I unplugged, and cleared as much of the shredded paper as I could see. Now, error is E or 3, amber paper light flashing. 

[Dragon-Fur]

@MaryS7 

Welcome to the HP Community --

Scam site - Not HP.

Silly and evil scammers want to convince you to give them your private information.

Ignore them and run away.

No information on which printer you are using -- some printers won't print on "thin" paper (as you have found).

How you clean out the printer and how to open the printer to check again depends on that missing printer model information.

Example Non-specific Troubleshooting

 HP Printers - Carriage jam or E3 error

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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