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KEVIN526
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Message 1 of 6
175
Flag Post

DETACHED PART INSIDE PRINTER

‎10-20-2020 04:04 PM

HP Recommended
Product: OFFICEJET 6958
Operating System: Microsoft Windows 10 IOT

I have an OfficeJet 6958.   The paper kept getting stuck.   While clearing out the paper, a piece of plastic the length of the computer detach from the other part of the plastic.  I imagine this is to keep the paper flowing to the outside.   I cant get an answer from the Virtual agent and I can't find a number to call or have some one call me back.  Can anyone assist me? 

Category:
5 REPLIES 5
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 6
Flag Post

‎10-25-2020 07:48 AM

HP Recommended

@KEVIN526

 

Welcome to the HP Support Community.

 

Yes it could be. Please share a picture of us to understand this better.

 

Thanks 🙂

 

 


I am an HP Employee

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KEVIN526
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Message 3 of 6
Flag Post

‎10-27-2020 08:06 PM

HP Recommended

EC3EADB8-D6EC-4F95-AABB-CF8372D0A25B.jpeg

 Inside look at printer.   The piece of plastic in front was attached to the piece in the rear.   Thanks for the help in fixing this trouble. 

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KEVIN526
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Message 4 of 6
Flag Post

‎10-27-2020 08:07 PM

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C0D5E8D9-158E-4A24-9C8A-FCFB20C824BC.jpeg

 

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KEVIN526
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New member
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Message 5 of 6
Flag Post

‎10-27-2020 08:10 PM

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image.jpg

 

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Betty0610
HP Support Agent
HP Support Agent
19,345 19,302 1,053 976
Message 6 of 6
Flag Post

‎10-29-2020 01:20 AM - edited ‎10-29-2020 01:21 AM

HP Recommended

You may want to take it to a HP Service Center to fix this 🙂

 

https://support.hp.com/in-en/service-center

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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