DETACHED PART INSIDE PRINTER

[KEVIN526]

I have an OfficeJet 6958.   The paper kept getting stuck.   While clearing out the paper, a piece of plastic the length of the computer detach from the other part of the plastic.  I imagine this is to keep the paper flowing to the outside.   I cant get an answer from the Virtual agent and I can't find a number to call or have some one call me back.  Can anyone assist me? 

[Betty0610]

@KEVIN526

Welcome to the HP Support Community.

Yes it could be. Please share a picture of us to understand this better.

Thanks 🙂

[KEVIN526]

 Inside look at printer.   The piece of plastic in front was attached to the piece in the rear.   Thanks for the help in fixing this trouble. 

[KEVIN526]

 

[KEVIN526]

 

[Betty0610]

You may want to take it to a HP Service Center to fix this 🙂

https://support.hp.com/in-en/service-center

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