• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎05-01-2024 01:18 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

The carriage on HP Deskjet 1510  does not move freely.

3 lights come on for Attention, Black ink & Tri-color ink at same time.

I have run HP Scan and Print Doctor, which confirms this issue re the carriage.

I have tried the steps in the HP youtube video & the HP troubleshooting steps for the above symptoms - neither solve the issue.

Carriage, nor its run path has not been cleaned - would need detailed steps eg youtube video explaining this.

I can't contact support online since the form is not accepting the FPU code for the product number.

Printer is likely out of warranty as purchased several years ago.

Please advise

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.