Deskjet 4220e Paper keeps jamming

[DT999]

I recently upgraded from a 3520 to a 4220 and it started printing without a problem but now the paper keeps jamming or coming through after being screwed up internally. It's not an issue with the paper as I've used this for years and I've switched off/on etc as advised. It appears that this is a common problem with your printers across the board?  I use instant ink so really prefer to stick with Hp but if it can't be resolved I need to return this as it's not being fit for purpose.

[Irfan_06]

Hi @DT999,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has a paper jam issue.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this video link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support