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Erik35
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Deskjet HP 5524 carriage jam and rattling noise

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macOS 10.13 High Sierra

Hello,

 

Old 5524 Inkjet printer is continuously showing there is a paper jam (although there isn't) and is making a loud rattling  noise.

Have been through all the HP provided solutions and none are working. Any suggestions on what i could do next? Thanks

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Erik35,

  

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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