-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Document Feeder isn't working

Create an account on the HP Community to personalize your profile and ask a question
07-24-2023 04:01 PM
Hi, I have a Laser Jet Pro MFP M148dw. The Document Feeder isn't working. I am able to scan from the glass. Virtual Assistant is a joke. And, I am not under warranty. I've scanned the HP site, and I can't find how to contact a human. Can anybody help me? I found some instructions about wiping out the roller pads with a lint free cloth, I did all those steps already.
Thank you in advance,
Laurie
07-25-2023 08:27 AM
You need to observe what happens when you try to scan. Do the rollers attempt to feed the paper but fail or do they not turn at all. Does the paper feed in part way and then skew to one side? If yes, then you have something jammed in the paper path and need to remove it.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.