Document Handler not picking up originals

[NeilR21]

My Envy 7830, which is now just out of warranty (by about 3 months), has decided that is does not want to pick up the original document in the Document feeder tray. I have check to ensure I have the latest software and run the scan doctor. No faults found.

I also get the same error message 'The paperfeeder was not able to pick upthe original document' when using the fax mode.

I feels like the drive motor for the paper feed is not working.

[Dragon-Fur]

@NeilR21 

Welcome to the HP Community.

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@NeilR21 wrote:

My Envy 7830, which is now just out of warranty (by about 3 months), has decided that is does not want to pick up the original document in the Document feeder tray. I have check to ensure I have the latest software and run the scan doctor. No faults found.

I also get the same error message 'The paper feeder was not able to pick up the original document' when using the fax mode.

I feels like the drive motor for the paper feed is not working.

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If the drive motor has failed, there is no solution we can offer except to have the printer serviced.

That said, perhaps the printer just needs a good cleaning.

The "Does not pick up paper" document:

HP Printers - An 'Out of Paper' error displays, printer does not pick paper 

and

The following document includes much the same information.   It does a good job describing how to (and where to) clean the printer, including the ADF (Automatic Document Feeder) assembly.

HP ENVY 6200, 7100, 7800 Printers - A 'Paper Jam' Error Displays 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7830 All-in-One Printer 

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[NeilR21]

Tried cleaning that didn't work. I was wondering if there are interlocks on the ADF that might not be making as they should.

[Dragon-Fur]

@NeilR21 

You are welcome.

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@NeilR21 wrote:

Tried cleaning that didn't work. I was wondering if there are interlocks on the ADF that might not be making as they should.

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I do not know what this means though I suspect it is a question about whether the mechanical parts are working as expected.  Yes, there could be parts that are not working as needed.   If the mechanics are broken, I do not have a solution except to service or replace the printer.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"