Create an account on the HP Community to personalize your profile and ask a question
09-20-2020 10:15 AM
Product: HP Envy7645 Printer
Operating System: Microsoft Windows Server 2016
Hello, I have an HP Envy 7645 that had a paper jam while scanning multiple pages through the feeder. I opened the scanner to pull the jammed paper out and the entire feeder detached from the machine.
I had a lot of difficulty re-attaching the scanner feeder to the top because the plastic tabs that fit into the holes on either side are not flexible. I thought I'd finally reattached the feeder, however it no longer recognizes documents that are inserted. Also, the flatbed no longer recognizes documents to either scan or copy. So, the printer is the only thing that currently works.
If anyone has suggestions for how to fix this, I'd be grateful.
1 REPLY 1
09-22-2020 03:29 PM
@Golden3143, Welcome to HP Support Community!
I'd firstly like to appreciate your efforts and time in trying to resolve the issue.
If you have already performed the steps from the document ADF does not pick paper or feeds in too many sheets and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community