Document feeder is jammed can not find the issue

[Dbardoni]

hp office jet pro 9010    paper jam in document feeder can not find any jams

[Nal_NR]

Hi @Dbardoni,

Welcome to the HP Support Community. 

I'd like to help!

Step 1: Clear jammed paper from inside the printer

Remove any loose or jammed paper from inside the printer.

Turn on the printer.

Open the front door, and then lift the ink cartridge access door.

Front door

Ink cartridge access door

Wait until the carriage stops moving before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

  WARNING:

To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer

Move the print carriage to the far left and far right, and remove any jammed or torn pieces of paper.

Remove the paper path cover.

Use both hands to remove any jammed paper from inside the printer.

Align the sides of the paper path cover to the guides inside the printer, and then slide it into the printer.

Make sure the paper path cover sits fully in place. It should be fully seated without either edge closer to the side than the other.

Good

Bad

Close the ink cartridge access door, and then close the front door.

Reconnect the power cord, and turn on the printer.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
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