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Document feeder issues

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HP 9010

document feeder activates but will not pull document in without you lightly pushing it

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Welcome to the HP support community.


Clean the paper tray rollers under the printer

  1. Carefully lift the printer and set it on its side.

  2. While supporting the printer with one hand, pull the paper tray or trays to expose the paper rollers underneath the printer.

    Rollers underneath the printer

  3. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

  4. Clean the rollers with the damp cloth.

  5. Allow the rollers to dry completely (approximately 10 minutes).

  6. Close the paper tray or trays, and then set the printer upright.

You can refer this HP document for more assistance:- Click here


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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