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‎03-14-2021 01:01 PM

HP Recommended
Product: Lenovo Ideapad
Operating System: Microsoft Windows 10 (64-bit)

The document feeder on my 7855 has never worked from the day I purchased this printer.  I have tried ALL the suggestions I've read on this forum.  Cleaned everything, checked the rollers, etc, etc.  Anything else I should try before returning this printer for a replacement?  Sometimes I get the audible 'ding' when entering a page into the feeder, but it doesn't feed the original. Sometimes no matter what I do I cant get the sensor to recognize that I've place a document in the feeder. Sounds like a physical problem on this printer.  Please advise.

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1 REPLY 1

‎03-14-2021 07:27 PM

HP Recommended

If the device is under warranty and has never worked it does sound like a physical problem and it is not reasonable to expend too much of your time trying to determine that problem. I would talk to the place of purchase and if they won't exchange you may have to open a case at support.hp.com and go through some troubleshooting with them.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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