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02-01-2021 12:57 PM - edited 02-01-2021 01:21 PM
Hi, I have enjoyed my printer for many years printing double sided, now lately I am getting a lot of paper jams when printing double sided. Usually on the uptake of printing of the second side, just before printing side 2 I get a jam. One side is blank and the other fully printed. I need to remove tray 2, drop the duplex and remove the jammed page, any suggestions will be helpful!
I would like to strip the printer and remove all of the rollers to clean them but it looks complicated and intimidating!
02-01-2021 02:18 PM
Cleaning rollers may or may not fix the problem. There are known issue with duplexing become less stable as the fusers age.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
02-01-2021 11:16 PM
Thanks Repairatrooper, next question, in your opinion, is it worth my effort replacing the fuser, and if so where do I buy one and where do I find a video how to replace it? [I am guessing my printer is 10 years old or so, and I have been printing about 20 pgs a day]? If not can you recommend another model that is reliable?
02-02-2021 06:04 AM
I have tried to remove the fuser, once side comes out, but the other seems to be catching, so I left it...after giving it a good wipe, I have found a bit of a work-around, if I feed individual pages into my tray 1, area it goes a little bit slower, but it prints x2 sided without jamming.
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