E60055, was jamming, so previous tech disabled tray two, now...

[Lkegley9]

Dear folks in the HP community,

I am a technician that works on mostly printers.

Well, this HP machine, I replaced the pickup rollers and retard roller about a week ago and I am sure the tray wouldn't be jamming now.

When I was there, I was told by the customer that the previous technician disabled tray two. *He did not use the computer to do so.

And I could not get the machine to print off tray two.

And the tray settings on this machine do not allow for disabling the trays that way.

And he didn't disable it through the drivers. Besides, I was printing config pages, and it kept going to tray three.

How might have he disabled that tray?

I am guessing it was physical somehow, like hardware related. Did he unplug something?

Or is there a trick hidden switch somewhere in where the tray is?

Please help with ideas, as I am going to have to try to figure that out today, and my tech support team has not been helpful.

[Repairatrooper]

First off, did you remove the printer from tray 3 and try printing config pages or did you use the diagnostics mode to force print from tray 2?  The default behaviour of an HP printer would be for it to print from tray 3 if it has plain letter loaded in it so that is not have anything to do with that issue.

The only non-destructive method for disabling tray 2 would be to reserve it. This is done through the embedded webserver of the printer under copy'/print>manage trays and turn on tray protection for that tray. This effectively removes the tray from use unless a user specifically sends a print job asking for that tray. This function normally used where one is not able to change the paper types and you want to keep users from printing on expensive custom media when they should not.