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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
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HP Recommended

I am having the same issue.  I never had a paper Jam but that is the error message that displays when I attempt to print.  I have been through the troubleshooting steps multiple times for several weeks and was going to give it one last time before I completely throw out this printer and buy something else.  Are you able to email me the same troubleshooting steps that are being shared privately.  I appreciate your assistance.

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