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12-11-2020 01:56 PM
I have tried the solution that requires removing the Cartridges, replacing them powering off, waiting thirty seconds reconnecting
powering up. Cannot execute this procedure as the cartridge carrier is stuck will not move for enough to allow removal of more
than one Cartridge. HELP please!
12-11-2020 02:10 PM
Re: ERROR #0x6100004a message is issued by an Officejet Pro 6978 attached to an HP PC570-P033w, running Win V2020 64bit system, Cartridge carrier is stuck and only one cartridge can be removed. as part of the "Solved" suggested Process? Help, Please.