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ZBA
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Message 1 of 7
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Flag Post

ERROR #0x6100004a

‎12-10-2020 01:26 PM

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Product: hp officejet pro 6978

unplugged and replugged several times, there is no paper jam

Category:
10 people had the same question
6 REPLIES 6
GonnaBuyADell
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Message 2 of 7
Flag Post

‎12-10-2020 07:48 PM

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Same issue. 

I've followed a dozen different videos, every step.

Now I just want to send in this thing and get it fixed.

Apparently can't even do that.

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Fresno56
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Message 3 of 7
Flag Post

‎12-11-2020 12:46 PM

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what does this code mean?  what can I do on my end...

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Writergirl58
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Message 4 of 7
Flag Post

‎12-11-2020 01:03 PM

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This clearly appears to be some kind of software issue. Everyone's printer didn't just start saying this at the same time for no reason. We need HP Support to look into this!

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Fresno56
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Message 5 of 7
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‎12-11-2020 01:07 PM

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I have done that many times, do I  still continue it?

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NMEagle
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Message 6 of 7
Flag Post

‎12-11-2020 01:56 PM

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I have tried the solution that requires removing the Cartridges, replacing them powering off, waiting thirty seconds reconnecting

powering up. Cannot execute this procedure as the cartridge carrier is stuck will not move for enough to allow removal of more

than one Cartridge. HELP please!

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NMEagle
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Message 7 of 7
Flag Post

‎12-11-2020 02:10 PM

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Re: ERROR #0x6100004a message is issued by an Officejet Pro 6978 attached to an HP PC570-P033w, running Win V2020 64bit system, Cartridge carrier is stuck and only one cartridge can be removed. as part of the "Solved" suggested Process? Help, Please.

 

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