cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
1 0 0 0
Message 1 of 7
204
Flag Post

ERROR #0x6100004a

HP Recommended
hp officejet pro 6978

unplugged and replugged several times, there is no paper jam

6 REPLIES 6
New member
1 1 0 0
Message 2 of 7
Flag Post
HP Recommended

Same issue. 

I've followed a dozen different videos, every step.

Now I just want to send in this thing and get it fixed.

Apparently can't even do that.

Reply
0 Kudos
New member
2 2 0 0
Message 3 of 7
Flag Post
HP Recommended

what does this code mean?  what can I do on my end...

Reply
0 Kudos
New member
1 1 0 1
Message 4 of 7
Flag Post
HP Recommended

This clearly appears to be some kind of software issue. Everyone's printer didn't just start saying this at the same time for no reason. We need HP Support to look into this!

New member
2 2 0 0
Message 5 of 7
Flag Post
HP Recommended

I have done that many times, do I  still continue it?

Reply
0 Kudos
New member
2 2 0 0
Message 6 of 7
Flag Post
HP Recommended

I have tried the solution that requires removing the Cartridges, replacing them powering off, waiting thirty seconds reconnecting

powering up. Cannot execute this procedure as the cartridge carrier is stuck will not move for enough to allow removal of more

than one Cartridge. HELP please!

Reply
0 Kudos
New member
2 2 0 0
Message 7 of 7
Flag Post
HP Recommended

Re: ERROR #0x6100004a message is issued by an Officejet Pro 6978 attached to an HP PC570-P033w, running Win V2020 64bit system, Cartridge carrier is stuck and only one cartridge can be removed. as part of the "Solved" suggested Process? Help, Please.

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation