cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
ZBA
New member
1 0 0 0
Message 1 of 7
295
Flag Post

ERROR #0x6100004a

HP Recommended
hp officejet pro 6978

unplugged and replugged several times, there is no paper jam

6 REPLIES 6
GonnaBuyADell
New member
1 1 0 0
Message 2 of 7
Flag Post
HP Recommended

Same issue. 

I've followed a dozen different videos, every step.

Now I just want to send in this thing and get it fixed.

Apparently can't even do that.

Was this reply helpful? Yes No
Fresno56
New member
2 2 0 0
Message 3 of 7
Flag Post
HP Recommended

what does this code mean?  what can I do on my end...

Was this reply helpful? Yes No
Writergirl58
New member
1 1 0 1
Message 4 of 7
Flag Post
HP Recommended

This clearly appears to be some kind of software issue. Everyone's printer didn't just start saying this at the same time for no reason. We need HP Support to look into this!

Was this reply helpful? Yes No
Fresno56
New member
2 2 0 0
Message 5 of 7
Flag Post
HP Recommended

I have done that many times, do I  still continue it?

Was this reply helpful? Yes No
NMEagle
New member
2 2 0 0
Message 6 of 7
Flag Post
HP Recommended

I have tried the solution that requires removing the Cartridges, replacing them powering off, waiting thirty seconds reconnecting

powering up. Cannot execute this procedure as the cartridge carrier is stuck will not move for enough to allow removal of more

than one Cartridge. HELP please!

Was this reply helpful? Yes No
NMEagle
New member
2 2 0 0
Message 7 of 7
Flag Post
HP Recommended

Re: ERROR #0x6100004a message is issued by an Officejet Pro 6978 attached to an HP PC570-P033w, running Win V2020 64bit system, Cartridge carrier is stuck and only one cartridge can be removed. as part of the "Solved" suggested Process? Help, Please.

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation