Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
PRINTER STATES THERE IS PAPER JAM, BUT, THERE IS NO
I'd like to help!
Let's try a power reset on the printer
Reset the product
Try the steps in the document --Paper Jam Error
If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer
Hope this helps! Keep me posted.
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