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09-26-2022 09:31 AM
What to do? Provide more details, every printer is slightly different and there could be a known issue with the model you have but you did not state your model number. Also if you are getting a jam, a general description of where the jam occurs would help. A picture of the jam would help as well.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
09-27-2022 11:34 AM
Welcome to the HP Support Community
I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
- Could you please elaborate more on the issue?
Hope this helps! Keep me posted.
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