Empty paper

[MimiChee110]

My printer has shown message "empty paper" eventho the paper are loaded. Try to clean the roller follow the instruction given from online guide and also send to local pc shop to check what's going wrong and said it's laser sensor problem. Hiw to solve it?

[Nal_NR]

Hi @MimiChee110,

Welcome to the HP Support Community. 

I'd like to help!

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the paper, and then reload it

Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.

Remove any paper from the paper tray.

Remove any severely bent, wrinkled, or torn paper found in the stack.

Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.

Make sure the paper stack is even on all sides.

Load the stack of paper into the paper tray.

Close or push in the paper tray.

Select the correct paper size on the printer control panel or in the printer software.

Click here for the remaining steps. 

You may also refer to this document for further assistance.

Hope this helps! Keep me posted for further assistance.
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