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HP Recommended
macOS 10.14 Mojave

Hi —

for the third time in a week I am late due to running out of paper leading to paper jam messages (there’s no paper jan). 

Alerts won’r clear and require reboots. Sorry but this is ridiculous. What is the design issue here? I don’t accept customers being stuck with this …

1 REPLY 1
HP Recommended

Hi @foffalready,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing a paper jam issue with your Printer.

Please follow the steps below to perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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