• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
HP Recommended
Enterprise MFP M680
Microsoft Windows 10 (64-bit)

hello,
I have a multifunction HP Enterprise MFP M680 , and have a problem with the automatic feeder document as the feeder start to pick up the document and the paper is stopped and jammed just after the pickup rollers and the beginning of the curved area, at the sensor arm and the feeding rollers.
I want to test even the sensor if it is working or not and also need to check the motor which response for the feeding rollers.if you know the code or how to test please provide me how to do it.
note I’ve cleaned all the rollers and sensors i could reached

1 REPLY 1
HP Recommended

Download the service manual and you will have steps on how to manually test sensors.




My profile on LinkedIn

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.