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HP Recommended
HP ENVY 6430e All-in-One Printer
Microsoft Windows 11

Ik heb sinds kort een nieuwe printer. De HP Envy 6432E Alles-in-één.

Ik probeer hier een envelop uit te printen, maar na alle instellingen goed te hebben gezet en de juiste envelop ingevoerd te hebben komt er een envelop uit waarop geen tekst staat hoewel ik die wel heb ingevoerd. Wie weet de oplossing ?  Bij voorbaat dank.

1 REPLY 1
HP Recommended

@Sjannien59 

 

Welcome to the HP Community Forum.

 


@Sjannien59 wrote:
Product: HP ENVY 6430e All-in-One Printer
Operating System: Microsoft Windows 11

Ik heb sinds kort een nieuwe printer. De HP Envy 6432E Alles-in-één.

Ik probeer hier een envelop uit te printen, maar na alle instellingen goed te hebben gezet en de juiste envelop ingevoerd te hebben komt er een envelop uit waarop geen tekst staat hoewel ik die wel heb ingevoerd. Wie weet de oplossing ?  Bij voorbaat dank.


Google Translation:

I recently got a new printer. The HP Envy 6432E All-in-one.

I'm trying to print an envelope here, but

after I have set all the settings correctly and entered the correct envelope,

an envelope comes out with no text even though I did enter it.

Who knows the solution? Thanks in advance.

 

Ideas

 

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If all else checks out,

Restart Everything, including the router that controls the network.

 

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If you have not done so,

Install the Full Feature Software / full driver printer software

"How-to" help included later in this message

 

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Make sure the envelope size and type is supported.

 

True - Unsupported sizes, types, and weight of paper generally balk or jam. 

Might be worth checking.

 

Reference:

Product Specifications for the HP ENVY 6432e All-in-One Printer (223R3B)

Section Paper Handling

 

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Make sure the printer is aware of the (envelope) paper size and type loaded in the printer input tray.

 

Open the printer - remove and reload the stack of envelopes.

This printer lacks a printer control panel to enter this information --

Use the Embedded Web Server (EWS) to check / modify the paper size & type - Tray and Paper

 

Example - Retain_Printing_Preferences_16Retain_Printing_Preferences_16

 

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Example - Word > Mailings > Envelopes

Rabbits_and_Chickens_Test_Envelope_10_14Rabbits_and_Chickens_Test_Envelope_10_14

 

 

References / Resources

 

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Printer Software

 

Method - Use the Easy Start Software to Install HP Smart and / or the Full Feature / Full Driver Software

 

Installation Package - Information and Download / Save

 

  • Open  Home Page - HP Easy Start >> Click to open Category Software and Drivers 
  • Download and Save the current version of the Easy Start Software installation package  to install your print software

 

 

Easy Start can be used to install your printer software and / or the HP Smart application.

 

If the HP Smart Application is (already) Uninstalled, Use Easy Start OR Get a new copy of the application from the Microsoft Store

 

If you want to install the full driver printer software, choose the "Full Software and Drivers" option during the Easy Start installation procedure.

 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

 

Preparation

 

  • If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

 

>>> After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

 

  • If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

 

  • Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

 

  • Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

 

 

Installation

  • Download and Save the Full Feature Software installation package or the Easy Start Software
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • After the software is installed, Restart the computer and log in

 

If using Easy Start

 

  • Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
  • When asked, opt for "Full Software and Drivers" (exact wording might vary).
  • Easy_Start_Full_Driver_2Easy_Start_Full_Driver_2

 

  • If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator

 

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6432e All-in-One Printer 

 

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