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distant_cousin
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Envy 4502 stop the automatic print job restart if there is a jam or error

HP Recommended
Envy 4502
Microsoft Windows 10 (64-bit)

On a long printjob (165 pages, double sided) the system encountered a paper jam and 1 other error. Both times when I sorted these things out and the job restarted, it starting printing again FROM THE BEGINNING - not from where it left off.

This has been a very costly exercise in instant ink, and around 80 pages have been wasted due to unnecessary reprinting.


Is there a way of making it default for print jobs to NOT restart from the beginning, if there is an error message?

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Dragon-Fur
Level 16
Level 16
34,458 26,609 3,179 10,241
Message 2 of 2
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@distant_cousin 

 


@distant_cousin wrote:

On a long print job (165 pages, double sided) the system encountered a paper jam and 1 other error. Both times when I sorted these things out and the job restarted, it starting printing again FROM THE BEGINNING - not from where it left off.
This has been a very costly exercise in instant ink, and around 80 pages have been wasted due to unnecessary reprinting.

Is there a way of making it default for print jobs to NOT restart from the beginning, if there is an error message?




I believe deciding where you want to continue printing is not possible.

That said,

If you cancel the job and then open the file in your printing software, you can select the range of pages you want to print.

 

General Example

Open Word document > File > Print 

Settings > (drop down menu) Custom Print > Enter the page range

Word_Test_3x5_Card_Landscape_1Word_Test_3x5_Card_Landscape_1

 

 

Open PDF document in Adobe Reader DC 

Set Pages to PrintPages = Enter the page range

Optional section "More Options"

Manage Print Output with Print Preview_PDF_1FManage Print Output with Print Preview_PDF_1F

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

1 person found this reply helpful
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1 REPLY 1
Dragon-Fur
Level 16
Level 16
34,458 26,609 3,179 10,241
Message 2 of 2
Flag Post
HP Recommended

@distant_cousin 

 


@distant_cousin wrote:

On a long print job (165 pages, double sided) the system encountered a paper jam and 1 other error. Both times when I sorted these things out and the job restarted, it starting printing again FROM THE BEGINNING - not from where it left off.
This has been a very costly exercise in instant ink, and around 80 pages have been wasted due to unnecessary reprinting.

Is there a way of making it default for print jobs to NOT restart from the beginning, if there is an error message?




I believe deciding where you want to continue printing is not possible.

That said,

If you cancel the job and then open the file in your printing software, you can select the range of pages you want to print.

 

General Example

Open Word document > File > Print 

Settings > (drop down menu) Custom Print > Enter the page range

Word_Test_3x5_Card_Landscape_1Word_Test_3x5_Card_Landscape_1

 

 

Open PDF document in Adobe Reader DC 

Set Pages to PrintPages = Enter the page range

Optional section "More Options"

Manage Print Output with Print Preview_PDF_1FManage Print Output with Print Preview_PDF_1F

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
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