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HP Recommended
HP ENVY 5052 All-in-One Printer
Microsoft Windows 11

My Envy 5052 has a paper jam.  I opened the lid and removed the cover to the roller.  I can see the paper, however it is stuck in there so tight that it just rips when I try to pull it out.  Is there something else I need to loosen (maybe on the rollers) that will help me remove the paper?  

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