Envy 5660 printer jams when printing double sided

[OrsonCart]

Envy 5660 printer jams every time I try to print double sided using Wireless connection. Seems OK if plug in.

Using iPhone or MacBook running Sonoma 14.2.1 OS. 

Looked for a firmware download but my model no longer supported.

Any suggestions?

Thanks, Orson

[Alden4 · Accepted solution]

Hi @OrsonCart,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It's frustrating to experience paper jams, especially when trying to print double-sided wirelessly. Here are some steps you can take to troubleshoot and address the issue,

Paper Quality and Type:

• Ensure that you are using the correct type and size of paper as specified in the printer manual.
• Make sure the paper is not damaged, curled, or too old.

Printer Rollers:

• Check the printer rollers for any debris or obstructions. If they are dirty, gently clean them with a lint-free cloth and a small amount of water.

Printer Settings:

• Verify that the printer settings match the paper type and size you are using.
• When printing double-sided, ensure that you have selected the correct option in the print settings on your iPhone or MacBook.

Driver and Software Update:

• Ensure that your printer drivers on your MacBook are up to date. You can usually find the latest drivers on the HP website.
• On the iPhone, since it's a wireless connection, there's not much control over drivers. However, make sure your iOS is updated to the latest version.

Wireless Connection:

• Check the wireless signal strength where the printer is located. A weak signal can sometimes cause communication issues.
• If possible, try moving the printer closer to the wireless router to improve the signal.

Restart Devices:

• Turn off both your printer and the devices you are printing from. Then, turn them back on and try printing again.

Firmware Update:

• Even though you mentioned that your model may no longer be supported, it's worth checking the HP website for any firmware updates or solutions to common issues.

Print in Batches:

• Instead of printing a large document in one go, try printing it in smaller batches. This can reduce the load on the printer and may help prevent jams.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[OrsonCart]

Hi Alden.

Reinstalling the HP Easy Scan.app seems to have fixed it.

It also tried to reinstall HP Smart.app but got stuck on a questionnaire about intended usage and I was unable to complete that installation as a result. However, existing install of that from May 2023 seems to be sufficient.

Thanks