• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Locked

‎12-06-2021 05:15 AM - edited ‎12-10-2021 06:14 AM

HP Recommended
Product: HP Envy 6055e
Operating System: Microsoft Windows 11

When cleaning a paper jam, I accidentally removed "the entire" roller wheel and it popped out.

I can't figure out how to place the roller axle back in, the additional off-white paper guide that I can't see how to put back. 

I can't find any videos or directions on  how to remove and replace the parts inside, beyond the "squeeze out" cover.

Is there a source of additional hardware detail or can anyone help me?

 

Please help!! Thanks.

22 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.