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Envy 6010 - paper jam when printing duplex

HP Recommended
Envy 6010 all in one printer
Microsoft Windows 7 (64-bit)

I've just bought a HP Envy 6010 printer.  Got it set up no problem.  Printed test page then a black and white which was fine.  Then when doing b/w duplex print I get a paper jam - every time.  I've wasted paper and ink trying to sort this, any ideas?  Thanks.

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