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02-19-2022 11:45 AM
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The printer does not support printing on heavy cardstock.
The printer does support printing on Index style card paper as shown in the Specifications
Section Paper Handling
Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled
Media weight supported (metric)
A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²
Assuming the Full Feature Software / Full Solution / full driver printer software is installed,
If the paper type you want to use is not available in Printing Preferences / shortcut,
If the paper weight is within the limitations supported by the printer,
Try Paper Types - Media = Brochure or Professional Paper or (possibly) Other Matte Inkjet Papers
References / Resources
Video Help - Install printer software
Printing Preferences: HP print settings guide (Windows, Mac)
HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
Enter the type and name of your HP device
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
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