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HP Recommended
Hp envy 6055 printer:
Other

hp ENVY 6055 printer

Amber light goes on and will not retrieve paper.

Think there is a piece broken or missing.  It is under manufacturing warranty.  Store will not help us

1 REPLY 1
HP Recommended

@Tom1012

 

Welcome to the HP support community.

 

I understand that the amber light is blinking and not picking up the paper, I am glad to assist you.

Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues.

Clean the rollers inside the ink cartridge access area.

  1. Turn off the printer, and then disconnect the power cord.

  2. Push in the output tray, if necessary.

  3. Lift the ink cartridge access door by using the recessed areas on the sides of the printer until the lid locks into place.

  4. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

  5. Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Cleaning the rollers

  6. Allow the rollers to dry (approximately 10 or 15 minutes).

  7. Locate the paper path cover in the area behind the ink cartridge access area.

    Locating the paper path cover

  8. Remove the paper path cover by pinching the tabs together and lifting it out of the printer.

    1.  

      Lifting the paper path cover

      Pinch the tabs together
    2. Lift up

  9. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

  10. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Cleaning the rollers

  11. Allow the rollers to dry (approximately 10 minutes).

  12. Replace the paper path cover and make sure it snaps into place.

    1.  

      Replacing the paper path cover

      Pinch the tabs together
    2. Press down

  13. Close the ink cartridge access door.

  14. Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.

Follow steps 1 and 2 in this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.