Envy 7134 - not taking photopaper 4x6

[Sammy2812]

Printer not taking photo paper. Error says no paper, but there is sufficient. Size 4x6

[Rainbow23]

Hi @Sammy2812,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

This could be a hardware issue with the unit.

However, you may follow the steps listed below to clean the paper pick rollers.

1. Make sure that the printer is turned off, the power cord is disconnected, and the printer is turned onto its right side with the input tray open.
2. Lightly dampen a clean swab with the water, and then squeeze any excess liquid from the swab.
3. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
4. Make sure that the rollers turn easily when you press them.
5. Allow the rollers to dry for 10 to 15 minutes.
6. Turn the printer over to its normal position.
7. Reconnect the power cord to the rear of the printer, and then press the Power button to turn on the printer.

You may also follow the steps from this document to resolve this issue.(Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!