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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Envy 7800 photo tray tip

Create an account on the HP Community to personalize your profile and ask a question
09-03-2024 04:50 PM
If problems printing 4 x 6 HP brand photo paper from the photo tray. Make sure the photo paper is Exactly 4 x 6 inches!! Hp used to and maybe still does manufacture their brand photo paper with an additional. 5 inch tab length wise. Thus when installed in the photo tray the extra .5 inches causes the printer to detect a 5 x 7 inch paper. Simply "cut" the photo paper down to an actual 4 x 6 inch size and you should be good to go!!
09-04-2024 02:22 PM
Hi @taugy,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with printing photos on your Printer.
Kindly refer to the steps on this link on how to change print photo settings and let me know if that resolves the issue.
Also, update the printer firmware by clicking on this link.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee