cancel
Showing results for 
Search instead for 
Did you mean: 
LMEYER13
New member
1 0 0 0
Message 1 of 2
103
Flag Post

Envy pro 6455 printer

HP Recommended
envy pro 6455

The "ink door"  does not stay closed. 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,557 1,533
Message 2 of 2
Flag Post
HP Recommended

@LMEYER13, Welcome to HP Support Community!

 

Is there any obstruction while closing the lid? I'd suggest you go through the document Replacing Ink Cartridges to isolate and resolve the issue.

 

If there are any blinking lights on the printer, follow the steps from the document Blinking Lights and Error Codes.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation