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MaryU
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Solved!

Err Msg "paper jam or tray problem", but no paper seems to be jammed, tray seems fine. Can't print!

HP Recommended
OfficeJet Pro 9010 series
Microsoft Windows 10 (64-bit)

Error msg says "paper jam or tray problem", but I don't see any paper that is jammed when I open up the printer. I can easily remove & replace the tray. When it tries to print, I hear a few clicks & I see the rollers rolling for a few seconds, & then the printer stops & displays the error message again. Very frustrating. Can this printer be fixed or do I have to throw it away?!?!

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MaryU
Author
Level 1
5 2 1 1
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HP Recommended

I was able to fix this problem myself.  I looked way back inside the printer & saw a small bit of white on one corner of a roller. I was able to then remove it with a bent paper clip & could see it was a bit of paper.  All is well (for now).

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MaryU
Author
Level 1
5 2 1 1
Message 2 of 3
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HP Recommended

I was able to fix this problem myself.  I looked way back inside the printer & saw a small bit of white on one corner of a roller. I was able to then remove it with a bent paper clip & could see it was a bit of paper.  All is well (for now).

View solution in original post

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RodrigoB
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HP Recommended

Hello,

Thank you for visiting our community, we are glad that you have resolved the issue you were experiencing on your device.

In this case, we thank you for sharing the solution, so that you can help other users who are experiencing the same problem.

Please, reach out if we can help you with anything else.

HP Support Community.

I work on behalf of HP.
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