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09-06-2021 09:18 AM
I keep getting this error.
Video on printer says I need to remove any jam paper, but there's none.
I turned it off and on, but nothing is happening. It says to contact HP.
Anyone had this issue resolved?
09-09-2021 06:10 AM
@dlgluis90, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document - Oxc19a0005 or similar error code displays
Update the printer firmware
Click here to download and install the latest printer firmware from your computer.
Click here to know different methods of updating printer firmware.
Check for any jams inside the printer and make sure the print carriage is moving freely.
Follow the steps on - Carriage jam or E3 error
If the error persists, I'm afraid this is a hardware issue with the printer. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
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