Error 71.02.4A

[Joe0608]

How do I fix the error of using color lock paper, I have been using the same paper for some time now. I tried turning it off and unplugging it and it didn’t work 

[Jay_G24]

Hi @Joe0608,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are receiving a "71.02.4A" error on the printer screen.

We can perform a factory default on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.

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