Error Message 0x61000048 on OfficeJet Pro 6978 - How fix?

[cmc83]

I am having print feeder/jamming issues on my HP OfficeJet Pro 6978.  I get the following error message:  0x61000048.  I may need a driver/firmware update, but do not know how to do that.

[Betty0610]

@cmc83

Welcome to the HP Support Community.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[cmc83]

When I downloaded the Firmware Update and tried to install, got a message saying there were no updates for my model.  I unplugged from wall as you suggested and that worked once, but the error message keeps coming back.  Any other suggestions?

I feel like I have to buy a new printer every few years as they keep breaking down.  This is very frustrating!

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!